Warranty & Repairs

Our 150+ Year Commitment to You

At Boker, every product we make carries our promise of quality, craftsmanship, and durability.
We guarantee that every Boker knife is free from defects in materials and workmanship for the life of the product, for the original owner.

If your knife fails under normal use, we will repair or replace it with an item of equal or greater value — you only pay for shipping and handling.

Care Instructions

To keep your Boker knife performing at its best and to maintain warranty coverage:

Use your knife only as a cutting tool – not as a screwdriver, pry bar, hammer, or chisel.
Clean and oil the blade after each use.
Do not disassemble your knife — doing so voids the warranty.
Carbon steel blades will naturally develop a patina; regular application of knife-grade synthetic oil will help preserve their appearance.
Pocket clips are designed for carrying inside the pocket, not on belts.

⚠️ Important: Lost, stripped, or tampered screws are not covered under warranty.

Filing a Warranty Claim or Repair Request

Before sending your knife, you must obtain a Return Authorization Number (RMA) by:

Filling out the online form on our website, or
Calling 1-800-835-6433 ext. 121

Include the following information with your shipment:

Full name, phone number, and shipping address (no P.O. boxes).
Email address (optional but recommended).
Knife model name and/or item number.
A detailed description of the issue.

Send to:

Boker USA, Inc.

Attn: Repair Dept. / RMA# _______

1550 Balsam Street

Lakewood, CO 80214-5917

Note: Do NOT ship automatic knives via USPS.

Warranty returns from Canada may incur additional customs fees.

What Is Typically Not Covered

Some issues are generally not covered, unless exceptions apply:

Rusting blades (especially carbon steel).
Blade breakage after extended use (over one year).
Cracked or broken handle scales.
Bent or broken pocket clips.

Boker Ceramic Knife Care & Sharpening Guide

Boker ceramic knives are precision slicing tools designed for smooth, effortless cuts.
To keep your knife in perfect condition, please follow these guidelines:

⚠️ Usage Guidelines

Ideal for slicing only – not for chopping or cutting hard materials like bones, frozen foods, or items containing staples.
Avoid cutting fibrous vegetables or sticky foods like cheese without extra care.
Do not use for whittling or prying.

Why this matters:
Ceramic blades are extremely hard, which means they hold their sharp edge for a long time.
However, they are also brittle, so misuse can lead to chips or breakage.
Blade chipping or breakage is not covered under warranty.

Sharpening Service

Ceramic knives require specialized equipment to sharpen correctly.
Do not attempt to sharpen them yourself.

For professional sharpening, please send your knife to:

Ross Cutlery
Attn: Ceramic Sharpening
324 S. Broadway
Los Angeles, CA 90013

Pricing & Payment

$24.98 for the first knife
$12.00 for each additional knife in the same package
Service time: Approximately 4 weeks

Payment:

Check or money order made payable to Ross Cutlery
Include a note with:

Your full name
Address (no P.O. Boxes)
Phone number

Additional Care Reminder

Please review the care instructions included with your original Boker knife packaging to ensure proper maintenance and long-term performance.

Replacement Parts

Need a replacement part for your Boker knife? We’ve got you covered!

If you’d like to order parts, please note that some items may incur a small charge. Availability can vary, so we recommend contacting our support team first to confirm.

Standard charges:

Replacement clips & clip screws: $9.99
Screw sets (if available): $9.99

Please note: Shipping and handling costs will also apply.

Important Information

Replacement parts may not be available for discontinued items or exclusive products made for specific retailers.
For questions about warranty, repairs, or ceramic sharpening services, please call our customer service team at 1-800-835-6433 Ext. 121.

Warranty Registration

Protect your Boker knife with our limited lifetime guarantee.

As the proud owner of a Boker Solingen, Boker Manufaktur, Boker U.S.A., Boker Arbolito, Boker Plus, or Boker Magnum knife, you are granted a limited lifetime warranty covering material and workmanship.

To ensure you receive the full benefits of this warranty and to help us verify original ownership, we highly recommend registering your knife.

Why register?